Physicians Now Patient’s Bill of Rights and Responsibilities
Physicians Now recognizes your rights while you are receiving medical care. The clinic also wants you to understand its expectations of its patients. While receiving care from the clinic a patient has the right:
- To be treated with courtesy and respect, with appreciation of his or her individual dignity and with protection of his or her need to privacy.
- To a prompt and reasonable response to questions and requests.
- To know who is providing medical services and to view their credentials.
- To know what patient services are available; including whether an interpreter is available if he or she does not speak English.
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- To be given information concerning diagnosis, planned course of treatment, alternatives, risks and prognosis by the health care provider.
- To appropriate assessment and management of pain.
- To refuse any treatment and expect compliance with a properly executed advance directive, except as otherwise provided by law.
- To receive, upon request and prior to treatment, a reasonable estimate of charges for medical care.
- To receive a copy of a reasonably clear and understandable itemized bill and upon request to have the charges explained.
- To impartial access to medical treatment or accommodations, regardless of race, national origin, religion, handicap or source of payment.
- If eligible for Medicare, to know, upon request and in advance of treatment; whether the health care provider or health care facility accepts the Medicare assignment rate.
- To know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such experimental research.
- To express grievances regarding any violation of his or her rights, as stated in law, through the grievance procedure of the health care provider or health care facility which served him or her.
- To complain to the covered entity and the Department of Health and Human Services.
- To receive confidential communications.
- To receive a notice of all protected health information practices.
- To view all protected health information pertaining to him or her.
- To access an accounting of all disclosures.
- To request amendments and corrections to personal information that he or she feels is incorrect.
A patient has the responsibility:
- To provide the health care provider, to the best of his or her knowledge, accurate and complete information about present complaints, past illness, hospitalizations, medications and other matters relating to his or her health.
- To report unexpected changes in his or her condition to the health care provider.
- To follow the treatment plan recommended by the health care provider.
- To keep appointments and when he or she is unable to do so for any reason, to notify the healthcare provider or health care facility.
- For his or her actions if he or she refuses treatment or does not follow the healthcare provider’s instructions.
- To make sure the financial obligations of his or her health care are fulfilled as promptly as possible.
- To follow health care facility rules and regulations affecting patient care and conduct.